Privacy Policy | Sawan Link

1. Introduction

Sawan Link Co., Ltd. ("we", "us", "our") is committed to protecting the privacy and personal data of all individuals who interact with our services, website, and business programs. This Privacy Policy explains what personal data we collect, how we use it, and the rights available to you under applicable law — including Thailand's Personal Data Protection Act B.E. 2562 (PDPA).

This policy applies to our website at sawanlink.sbs, our consultation and engagement services, and any communication you have with our team. By using our website or engaging our services, you acknowledge having read this policy.

For questions about this policy or your data, contact our privacy team: [email protected]

2. Personal Data We Collect

We collect personal data through direct interaction with our website and team. The categories of data we may collect include:

Identity data: full name, job title, organization name
Contact data: email address, phone number, business address
Communication data: contents of messages you send via our contact form or email
Technical data: IP address, browser type, pages visited, visit duration (via analytics cookies, where consented)
Usage data: how you interact with our website and content

We do not collect sensitive personal data (such as health information, financial account details, or biometric data) through our website or standard engagement process.

3. How We Use Your Personal Data

We process personal data on the following legal bases:

Legitimate Interest

Responding to enquiries, managing business relationships, and improving our services based on how our website is used.

Contractual Necessity

Processing data necessary to deliver and manage the programs and services you have engaged us for.

Consent

Using analytics or marketing cookies on our website, and sending marketing communications — only where you have provided explicit consent, which you may withdraw at any time.

Data retention: Contact enquiry data is retained for 24 months. Client engagement data is retained for 5 years post-project completion in line with standard business record requirements. Technical analytics data is retained for 14 months.

4. Data Sharing & Third Parties

We do not sell personal data to third parties. We may share data with trusted service providers who support our operations under strict data processing agreements. These may include:

Website hosting and infrastructure providers
Email communication platforms
Website analytics tools (where cookies are consented to)
Accounting and CRM software used internally

We may also disclose data where required by Thai law, court order, or regulatory authority. Outside of these circumstances, your data is not shared with other third parties without your explicit consent.

5. Data Protection Measures

We apply appropriate technical and organizational measures to protect personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

Encrypted data transmission (TLS/HTTPS) on all web pages
Access controls limiting data access to authorized personnel only
Regular internal review of data handling practices
Secure deletion procedures for data no longer required

In the event of a data breach affecting your personal data, we will notify you and the relevant supervisory authority in line with PDPA obligations.

6. Cookies

Our website uses cookies to support functionality and, where consented to, to analyze usage. Essential cookies cannot be disabled as they are required for basic site operation. Optional analytics and preference cookies are only used where you have given explicit consent via our cookie consent banner.

Full details are available in our Cookie Policy.

7. Your Rights Under PDPA

Under Thailand's Personal Data Protection Act, you have the following rights in relation to your personal data held by us:

Right of Access Request a copy of the personal data we hold about you.

Right to Rectification Request correction of inaccurate or incomplete data.

Right to Erasure Request deletion of your personal data where there is no overriding legal basis for retention.

Right to Data Portability Request your data in a structured, machine-readable format.

Right to Object Object to processing based on legitimate interest, including direct marketing.

Right to Withdraw Consent Withdraw previously given consent at any time, without affecting the lawfulness of prior processing.

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days. You also have the right to lodge a complaint with Thailand's Personal Data Protection Committee (PDPC) if you believe your rights have not been respected.

8. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party site you visit.

9. Children's Privacy

Our services are directed at businesses and professionals aged 18 and above. We do not knowingly collect personal data from individuals under 18. If you believe a minor's data has been provided to us, please contact [email protected] and we will take appropriate action.

10. Policy Updates

We may update this Privacy Policy from time to time. When we do, we will update the "Last Updated" date above and, where the changes are material, notify active clients by email. Continued use of our website or services after changes are posted constitutes acceptance of the updated policy.

11. Contact Information

For all privacy-related enquiries, requests, or complaints:

Sawan Link Co., Ltd.

201/9 Phra Athit Road, Phra Nakhon, Bangkok 10200, Thailand

Email: [email protected]

Phone: +66 2 629 3748